Property Management FAQs
Answers to the questions every savvy property investor asks
Whether you're new to investing or ready to change agencies, this is where clarity starts.
Frequently Asked Questions about Property Management
Got questions about property management? You’re not alone.
Managing an investment property comes with plenty of moving parts, but it doesn’t have to be confusing or stressful. If you’re unsure what a property manager should do, what it costs, or how to make a smooth switch, you’re not alone. And when answers aren’t clear, it’s easy to feel stuck or second-guess your next step.
We’re here to change that. On this page, you’ll find straightforward answers to the most common questions - from communication and rental returns to landlord responsibilities and choosing a manager you can count on.
Whether you’re just starting out or thinking about making a change, we’re here to give you clarity, confidence, and a simpler way forward.
A property manager takes care of the day-to-day running of your investment property - from advertising and screening tenants to organising maintenance, inspections, and lease renewals. At Propel Realty, we keep you updated at every stage so you’re never left guessing. You can learn more about our services here
In Queensland, most agencies charge a percentage of the weekly rent (usually between 7% and 12%), plus lease renewal and administration fees depending on the area or state your property is located in. At Propel Realty, we keep our pricing simple, competitive, and fully transparent.
You can explore more about the average property management costs and fees on the Real Estate Institute of Queensland website.
Great question! Switching property managers is easier than you might think. You don’t have to wait for a lease to end, and we handle the entire handover process, including tenant communication and file collection. If you're thinking about making the switch, get in touch today to find out how we make the process simple.
We're glad you asked. The best property managers combine clear communication, strong local market knowledge, attention to detail, and genuine care. We recommend asking how often they conduct inspections, how they handle maintenance, and whether they specialise in property management only.
At Propel, property management is all we do. We communicate clearly, stay ahead of issues, and treat every property like it’s our own. With deep local knowledge, a proactive approach, and a boutique-level of care, we tick every box that matters.
At Propel Realty, you’ll receive regular updates, inspection reports with photos, and prompt responses to questions - no chasing required. Learn more about our team and what we have to offer for your property management here
We use Queensland’s largest tenancy database and a strict screening process that checks rental history, employment stability, and references. Our goal is always to place quality tenants who will treat your property with care.
Tenants can lodge maintenance requests directly with our team. We act quickly, notify you of any required repairs, and coordinate licensed tradespeople as needed. Remember, we promise to always keep you in the loop and ensure your property is well looked after.
We’ll provide you with a detailed EOFY summary, formatted for your accountant. No digging through emails or invoices, just everything you need, in one place.
If you're chasing updates, hearing complaints from tenants, or unsure about the state of your property, it might be time for a change. We offer obligation-free appraisals and can walk you through a smooth transition.
As a landlord, you're responsible for providing a safe, clean, and compliant property. This includes smoke alarm checks, routine maintenance, and adherence to tenancy laws. We help you stay compliant and handle the details for you.
Google Reviews
Trusted by property owners across Brisbane and the Sunshine Coast
From quick turnarounds and quality tenants to helpful, responsive communication, our clients know they can rely on us to manage the details that matter. Here’s what they’ve said about working with Propel Realty.
EXCELLENTTrustindex verifies that the original source of the review is Google. Phil is such a pleasure to deal with. He manages my rental home and makes the entire process effortless and even fun. I think he broke a record with the latest lease, super fast and an amazing outcome. His photos are also very impressive. I feel safe and confident with Phil looking after my huge investment.Posted on GoogleTrustindex verifies that the original source of the review is Google. Great property managers! Have been working with them for a while now and they have been an absolute pleasure. Phil has really gone out of his way multiple times to keep both myself and my tenants happy. Couldn't recommend morePosted on GoogleTrustindex verifies that the original source of the review is Google. I must say, in a world rife with agent nightmares that would send even the bravest investors running for the hills, stumbling upon Phil and the stellar team at Propel Realty has been nothing short of a breath of fresh, professional air. These folks truly embody the 'set it and forget it' mantra to property management. Imagine kicking back, utterly stress-free, knowing that your investment is not just being managed, but actively nurtured to its fullest potential. That's the kind of peace of mind I've been enjoying since I handed over the reins to Propel Realty. Phil and his squadron of realty wizards have a knack for meticulous attention to detail, delivering crisp statements, insightful summaries, and conducting inspections with a surgeon’s precision - a real dream team advocating for the health and wealth of my property. It doesn’t end there; they've proven to have a sixth sense in securing tenants who are as long-standing and reliable as a vintage Rolex. So, if you're the kind of investor who prefers to have not just a hands-off but a feet-up experience, letting the dividends roll in while a team of experts handles the nitty-gritty, then I just can't recommend Propel Realty enough. Do yourself a favor and let Phil and his crew show you how stress-free and fruitful property management truly can be.Posted on GoogleTrustindex verifies that the original source of the review is Google. Phil takes the stress out of property management. We trust that our property is well looked after in his care. Highly recommended agent.Posted on GoogleTrustindex verifies that the original source of the review is Google. Phil has been with us since the start of our 7 year journey with investment properties in QLD. He has always been great to work with, and it has been invaluable to have someone we can trust and rely on when we are interstate from the properties.Posted on GoogleTrustindex verifies that the original source of the review is Google. Phil made my life very easy with his exceptional service. He is easily accessible and I find him always happy to help.Posted on GoogleTrustindex verifies that the original source of the review is Google. We listed our property with a company called Different, and they could not get any tenants for nearly a month in a low vacancy-rate Brisbane market. We then gave it to Phil from Propel and he rented in one week! For the last 3 years or more, Propel manages our property, and we are happy with the service. Phil is reachable via phone for any queries, conducts periodic inspections, and pays us monthly without any delays. We highly recommend Propel to anyone in Brisbane to manage their property.Posted on GoogleTrustindex verifies that the original source of the review is Google. Phil at Propel Property is currently entering their second year of managing two of my investment properties in North Brisbane. To date, the service has been excellent and I have no complaints... Phil is refreshingly easy and straight forward to work with and without the nauseating hot air, huff & puff that seems to be standard with estate agents. I especially appreciate Propels detailed property inspection reports and their logical financial statements. I managed my own property portfolio in the UK and know firsthand the value of an efficient and good property manager... thus far Propel have been excellent. Alan CooperPosted on GoogleTrustindex verifies that the original source of the review is Google. Great service - no issues whatsoever. Resolving any property issues are always smooth.Posted on GoogleTrustindex verifies that the original source of the review is Google. I’ve been using Phil and the Propel Realty team for several years for 2 of my properties and can not speak highly enough about their service. From advertising, finding suitable tenants and managing the renewals it has been nothing short of amazing. Thank you Phil and the team. Nathan MVerified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
Ready to feel confident about who's
managing your property?
Whether you’re leasing for the first time or ready to switch, we’re here to offer practical advice and a fresh perspective - no pressure, just clarity.
Let’s talk about what’s working, what’s not, and what’s possible with the right support.